The 2013 World Airline Awards were announced at the Paris Air Show yesterday and Ethiopian Airlines (Ethiopian), the fastest growing airline in Africa, was awarded as the Best Airline Staff Service in Africa.
The World Airline Awards are presented by Skytrax, the world’s largest airline and airport review site. Awards are bestowed based on reviews from more than 180 million completed
customer surveys measuring passenger experiences on the ground and onboard. Ethiopian’s outstanding customer service propelled the airline to the top of the Africa category.
“This award is a testament to the hard work of Ethiopian’s more than 7,000 employees,” said Tewolde Gebremariam, CEO of Ethiopian. “We are proud that the training and development of our staff is being recognized and pledge that we will continue to provide the best possible travel experience to our customers.”
Ethiopian is currently implementing a 15-year strategic plan, Vision 2025, which emphasizes five-star service delivery, along with state-of-the-art technology and a modern fleet. The World Airline Award affirms that Ethiopian is on the right track.
Ethiopian Airlines Ethiopian Airlines (Ethiopian) is the fastest growing airline in Africa. In its almost seven decades of operation, Ethiopian has become one of the continent’s leading carriers, unrivalled in efficiency and operational success.
Ethiopian commands the lion’s share of the pan-African passenger and cargo network, operating the youngest and most modern fleet to more than 74 international destinations across five continents. The Ethiopian fleet includes ultra-modern and environmentally friendly aircraft such as the Boeing 787, Boeing 777-200LR, Boeing 777-200LR Freighter, and Bombardier Q-400 with double cabin. In fact, Ethiopian is the first airline in Africa to own and operate these aircraft.
Ethiopian is currently implementing a 15-year strategic plan, entitled “Vision 2025,” which will see the airline become the leading aviation group in Africa with seven business centers:
Ethiopian Domestic and Regional Airline; Ethiopian International Passenger Airline; Ethiopian Cargo; Ethiopian MRO; Ethiopian Aviation Academy; Ethiopian In-flight Catering Services; and Ethiopian Ground Service.
Ethiopian is a multi-award-winning airline and a member of Star Alliance since 2011, registering an average growth of 25 percent in the past seven years.